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ebay users caution

Posted by john h on 2/05/04 at 10:20 (143677)

For those of you who may use ebay there are some spoof emails requesting information and taking you to a website that tries to gather personal information. Be aware of this. I notified ebay of such a request I had and received the following response:

Hello,

Thank you for contacting eBay's Trust and Safety Department about an
email message you received. The email you reported did not originate
from, nor is it endorsed by, eBay. We are very concerned about this
problem and are working diligently to address the situation. We are
currently investigating the source of this email to take further action.
You may rest assured that your account standing has not changed and that
your listings have not been affected.

This message was falsely made to appear to have come from eBay. Messages
of this nature, commonly referred to as 'spoof' messages, are sent in an
attempt to collect sensitive personal information from recipients who
reply to the message or click on a link to a Web page requesting this
information.

We advise you to be very cautious of email messages that ask you to
submit information such as your credit card number or your email
password. eBay will never ask you for sensitive personal information
such as passwords, bank account or credit card numbers, Personal
Identification Numbers (PINs), or Social Security numbers in an email
itself. If you ever need to provide information to eBay please open a
new Web browser, type http://www.ebay.com , and click on the 'site map' link
located at the top the page to access the eBay page you need.

If you have any doubt about whether an email message is from eBay,
please forward it immediately to (email removed) and do not respond to it
or click on any of the links in the email message. Please do not change
the subject line or forward the email as an attachment.

If you entered personal information such as your password, social
security number or credit card numbers into a Website based on a request
from a spoofed email, you need to take immediate action to protect your
identity. We have developed an eBay Help page with valuable information
regarding the steps you should take to protect yourself.

To get to the 'Protecting Your Identity' Help page from the eBay site,
please click on the 'help' link located at the top of most eBay pages
and select the following topics when the 'eBay Help Center' window
appears:

Safe Trading > If Something Goes Wrong > Identity Theft

We encourage you to review additional information about protecting your
identity found in the eBay Help system. Please click on the 'help' link
located at the top of most eBay pages and select the following topics
when the 'eBay Help Center' window appears:

Safe Trading > If Something Goes Wrong& > Account Theft > Account
Protection

Once again, thank you for alerting us to the spoof email you received.
Your vigilance helps us ensure that eBay remains a safe and vibrant
online marketplace.
Regards,

Ian
eBay SafeHarbor
Investigations Team
______________________________
eBay
Your Personal Trading Community (tm)

*******************************************

Important: eBay will not ask you for sensitive personal information
(such as your password, credit card and bank account numbers, Social
Security numbers, etc.) in an email. Learn more account protection tips
at:

http://www.pages.ebay.com/help/account_protection.html
_____________________________________________

For our latest announcements, please check:

http://www2.ebay.com/aw/announce.shtml
_____________________________________________

In order to better serve you, we'd like to occasionally
request feedback on our service. If you would rather
not participate, please click on the link below and send
us an email with the word 'REMOVE' in the subject line.
If that does not work, please send an email to the
email address below. Your request will be processed
within 5 days.

mailto:cssremove@ebay.com

*******************************************

Re: ebay users caution

Kathy G on 2/05/04 at 11:18 (143682)

Thanks, John. I rememeber a while back when there were some bogus messages floating around. Coincidentally, we received an email yesterday from someone whom we don't recognize and the subject said it was a question about Ebay item such and such. I didn't open it and deleted it.

Those are good links and I'm going to mark them. Thanks!

Re: ebay users caution

Suzanne D. on 2/05/04 at 21:58 (143725)

Thank you, John, for sharing this. My husband has ordered from Ebay in the past, and I have noticed some odd messages on our home e-mail lately.

It's always good to be cautious!
Suzanne :)